Exchanges & Returns
Returns & Exchanges Policy:
Gemma Lee wants you to love your suit and for it to fit perfectly! If you didn’t quite get the fit right, we offer exchanges, store credit or a refund for suits. For an exchange, store credit or refund you MUST notify us within 14 days of receipt of your goods and prior to returning it. You then must return it to use within the next 14 days from your return or exchange being accepted. If you need to exchange the suit for a new size please let us know at firstname.lastname@example.org promptly, so we can put your new suit aside for you. Please remember these designs are limited editions so there is only a certain amount of stock in each size range and we don’t want you to miss out. If the size in your preferred design is sold out you will be offered a store credit or refund.
When contacting us please have your order number, contact details and the design and size of the product you would like to exchange for. When you have approval from Gemma Lee for either an exchange or store credit, please carefully re-package your suit in it's original packaging to avoid damage to the wetsuit and send to the address provided by the Gemma Lee office (Please note we have an Australian & NZ returns address to suit your location). We will only accept returns or exchanges in original packaging.
All returns must be in new condition and must not have hit the ocean. For a return or exchange to be accepted the tag must still be attached to the suit and the order confirmation must be printed out and included with the garment. Gemma Lee does not accept damaged or worn suits.
Shipping will be at the cost of the customer unless Gemma Lee deems the product to be faulty.
We take pride in the quality of our craftmanship & premium materials. Your Gemma Lee suit is guaranteed against defective materials and faulty workmanship under normal use for 12 months from date of purchase (proof of purchase required). Warranty repairs are free of charge.
Gemma Lee will cover shipping costs if product is deemed under warranty.
Our warranty excludes neoprene damage from inappropriate recreational use, damage from extensive sunlight exposure, fin & finger nail cuts & negligence to follow care instructions. Warranty is not validated if you have the suit repaired at an unauthorised repair service. We know best how to care for a Gemma Lee suit.
It is at the discretion of our Gemma Lee experts whether your suit is repaired or replaced. We do our best to keep our Gemma Lee customers happy. You are very important to us.
Please get in touch with us at email@example.com for all repairs or concerns.
We know best how to take care of our Gemma Lee suits. So please contact us at firstname.lastname@example.org to receive a quote.
*Customers must meet shipping costs *